Orders & Products
Do I need an account to place an order?
No, you’re welcome to place an order as a guest without creating an account.
However, setting up an account with Himmora provides added convenience, including quicker checkout, easy access to past orders, and a smoother process for managing returns or support requests.
How accurate are the product descriptions and images?
We aim to present every item with clear, detailed descriptions, specifications, and high-quality images to help you make an informed choice.
Please note that slight variations in color or appearance may occur due to individual device displays, brightness settings, or lighting conditions during photography.
Can I modify or cancel my order after placing it?
Order adjustments or cancellations can be requested before 4:00 PM (GMT-05:00) on the same day the order is placed.
Once the order moves into the processing stage, we are unable to make any changes.
Returns & Refunds
What is your return policy?
Customers may request a return within 14 days of receiving their order, provided the item meets the requirements outlined in our official Return Policy. Returned products must be unused, in their original condition, and accompanied by valid proof of purchase.
Who pays for return shipping?
If the return is initiated due to customer-related reasons—such as ordering the wrong item or changing your mind—a $20 return shipping fee will be deducted from the refund.
If the issue is caused by Himmora, such as receiving an incorrect or defective item, we will cover the return shipping cost at no additional charge.
Do you accept product exchanges?
At this time, Himmora does offer direct exchanges.
If you want a different product, you may return the original item (if eligible) and place a new order separately.
What should I do if I receive a damaged item?
If your order arrives damaged, please notify us within 24–48 hours and include clear photos of the issue.
Once verified, we will arrange the return and process a full refund according to our Return & Refund Policy.
What if I accidentally damage the product after delivery?
Items that are damaged due to customer mishandling, improper use, or accidental damage after delivery cannot be returned or refunded under any circumstances.
How long does the return process take?
After the returned package reaches our facility, please allow up to 14 business days for inspection and approval.
You will receive an email notification once the review is completed.
How long does it take to receive a refund?
Refunds are typically issued within 15 business days after the returned item is approved.
The refund will be sent to the original payment method. Your bank or payment provider may require additional processing time.
Do you charge any restocking fees?
No. Himmora does not apply restocking fees on returned items.
Additional Information
At Himmora, we work to make the return experience clear and easy. We recommend keeping all original packaging and labels until you are fully satisfied with your purchase, as these materials are required for return eligibility.
For a smooth process, please follow the official return instructions and provide any requested documentation when submitting your return request.
If you have questions or need help with a return, our support team is available during business hours to assist you.
Shipping & Delivery
Do you ship internationally?
At this time, Himmora provides shipping services only within the United States.
International delivery is not available yet, but we may expand coverage in the future as our operations grow.
What is the shipping cost?
A standard $20 flat-rate shipping fee applies to all orders, regardless of the quantity or the U.S. destination. This ensures consistent and predictable shipping costs for every customer.
How long does delivery take?
Processing Time: 1–3 business days
Transit Time: 7–11 business days
Estimated Total Delivery Time: Approximately 8–14 business days from the moment your order is confirmed.
Will I receive tracking details?
Yes. After your order has been shipped, you will receive an email containing your tracking number and a direct link to monitor your package throughout the delivery process.
What happens if my package is delayed?
While most orders arrive within the expected timeframe, occasional delays may occur due to factors such as weather disruptions, courier backlogs, or seasonal surges.
If your package is affected by a delay, Himmora will share updates as soon as new information becomes available to keep you informed every step of the way.
Privacy & Security
How is my personal data used?
We use customer information only for essential purposes, including order processing, customer support, and enhancing the overall shopping experience.
Details about how we handle and protect your data can be found in our full Privacy Policy.
Do you share my information with third parties?
Himmora does not sell or trade your personal information.
Your data is shared only with trusted service partners who assist with secure payments, shipping, website operations, and legal compliance. These partners are required to maintain confidentiality and handle your information responsibly.
Can I request deletion of my information?
Yes. You may request access to your stored information, ask for corrections, or request deletion of your personal data, as permitted by applicable laws.
Our support team will guide you through the necessary steps to complete your request.
Does your website use cookies?
Yes. Himmora uses cookies to enhance website performance, save user preferences, and understand how visitors interact with the site.
You can disable cookies through your browser settings, but certain website features may not function correctly when cookies are turned off.
Payments
What payment methods are accepted?
Himmora accepts secure online payments through major credit and debit cards, as well as PayPal.
All available payment options will appear clearly during checkout for your convenience.
Is my payment information secure?
Yes. All transactions are processed through reputable third-party payment gateways that use SSL encryption to protect your data.
Himmora does not store full card numbers, CVV codes, or any sensitive payment details.
PayPal transactions are safeguarded by PayPal’s own advanced security and fraud-prevention systems.
When is my payment processed?
Your payment is charged immediately after your order is successfully submitted and authorized.
Once payment is confirmed, your order is forwarded to our processing team.
Why was my payment declined?
Payments may be declined for several reasons, such as:
Incorrect card or PayPal details
Insufficient funds or authorization failure
Security restrictions applied by your bank or PayPal
Mismatch between billing information and bank records
Please verify your payment details, or reach out to your bank or PayPal support if the issue continues.
General Policies
What happens if there is a pricing error?
If a pricing discrepancy is identified, Himmora reserves the right to cancel any affected order.
In such cases, any payment that has already been processed will be refunded in full in accordance with our standard refund procedures.
How often are policies updated?
Our store policies may be updated periodically to reflect changes in our services, operational processes, or legal requirements.
The most current and accurate versions of all policies are always available on our website for customers to review at any time.
How can I contact Himmora?
You can reach our support team during business hours using the contact details provided in our Contact Us section. We are available to assist with questions, order concerns, and general inquiries.
Business Information
Business Name: Himmora
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (GMT-05:00)
Business Phone: +1 (325) 202-4699
Business Email: support@himmora.shop
Business Address:
5900 Balcones Drive, Suite 100,
Austin, Texas, United States