Refund Eligibility Criteria
Refund requests may be approved under the following conditions:
The item received is defective or not in the condition described at the time of purchase.
The delivered product does not match the item you originally ordered.
The order is cancelled before it has been dispatched.
A returned item is received and verified within the 14-day return window.
Refunds will not be issued in the following circumstances:
Items damaged due to misuse, mishandling, or accidental impact after delivery.
Products returned without original packaging, required accessories, or valid proof of purchase.
Refund Process Overview
Request Submission
Customers must contact Himmora Support within 24–48 hours of receiving their item to initiate a refund request. This early communication helps us verify the issue promptly and determine eligibility. To proceed with the review, customers are required to provide clear photos or videos of the product, ensuring accurate assessment of the condition reported.
Return Instructions
Once the refund request is approved, customers will receive detailed guidance on how to return the item safely. Instructions may include packaging requirements, return address details, and handling recommendations to ensure the product arrives securely.
Please note: The cost of arranging and purchasing the return shipping label is the customer’s responsibility.
Inspection & Approval
All returned items undergo a quality check upon arrival at our facility. This inspection allows us to confirm the product’s condition and validate the reason for return. Refunds are processed only after the item successfully passes inspection, ensuring it meets the return eligibility criteria outlined in our policy.
Refund Processing Timeline
Refunds are processed within 15 business days after the returned item has been inspected and approved by Himmora. This processing period allows us to verify the condition of the product and ensure all return requirements have been met before issuing the refund.
Refund Method
Refunds are credited back to the original payment method used at checkout.
Refunds cannot be issued through cash, checks, or gift cards.
For orders paid using multiple payment methods (e.g., partial card payment and partial gift card), the refunded amount will be returned proportionally to each method used during the purchase.
Fees & Deductions
When Himmora Covers the Cost
If the refund request is a result of an error on our part—such as receiving a defective product, an incorrect item, or damage that occurred before delivery—Himmora will cover the return shipping cost.
When the Customer Covers the Cost
For return requests due to personal preference, such as a change of mind or an incorrect item selection at checkout, a flat $20 shipping deduction will be applied to the final refund amount.
No Restocking Fees
Himmora does not charge any restocking fees for eligible returns, ensuring a straightforward and transparent refund experience.
Partial Refund Conditions
Partial refunds may be issued under the following circumstances:
The returned item is missing minor accessories that do not affect core functionality.
The product shows slight signs of wear but remains fully usable.
Only a portion of the order has been returned or partially cancelled.
Customer Responsibilities
Customers are responsible for the following steps to ensure smooth processing of their refund request:
Submitting the refund request within the required 24–48 hour timeframe after receiving the product.
Providing clear images or videos for verification during the review process.
Ensuring the item is properly and securely packaged before returning it to prevent transit damage.
Using a trackable return label as proof of shipment.
Himmora’s Responsibilities
Himmora is committed to maintaining a transparent and reliable refund experience by:
Providing clear, accurate, and timely return and refund instructions to customers.
Covering return shipping costs when the issue originates from our side, such as a defective or incorrect item.
Processing approved refunds within the stated refund timeline.
Keeping customers updated throughout every stage of the return and refund process.
Business Information
Business Name: Himmora
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (GMT-05:00)
Business Phone: +1 (325) 202-4699
Business Email: support@himmora.shop
Business Address:
5900 Balcones Drive, Suite 100,
Austin, Texas, United States